Shipping & Returns

Shipping and Returns

At [Name of your Webshop], we strive to provide you with a smooth and worry-free shopping experience. Below, you'll find information about our shipping and returns policy.

Dispatch

1. Shipping costs

  • Orders above [threshold amount] are shipped free.
  • For orders below [threshold amount], the shipping costs are [amount].

2. Shipping Methods and Delivery Time

  • We ship via [shipping service(s)].
  • The standard delivery time within [country] is [number] working days.
  • International shipments typically take between [number] and [number] business days depending on the destination.

3. Order processing

  • Orders placed before [time] on working days will be processed the same day.
  • Orders placed after [time], on weekends or holidays will be processed the next business day.

4. Track & Trace

  • Once your order has been shipped, you will receive an email with a track & trace code that you can use to track your package.

Returns

1. Returns Policy

  • You have the right to return your purchase within [number] days of receipt without giving any reason.
  • To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.

2. Return process

  • To register a return, please contact our customer service at [email address/phone number]. Please include your order number and the reason for the return.
  • We will send you a return form and instructions for returning the item.
  • Please return the item to the following address:
    [Return address]

3. Shipping Costs for Returns

  • You will be responsible for paying for your return shipping costs unless the item was received defective or damaged.
  • We recommend using a tracked shipping service, as we are not responsible for lost returns.

4. Refund

  • Once your return has been received and inspected, we will send you an email confirmation.
  • If your return is approved, the purchase amount will be refunded to your original payment method within [number] business days.

5. Excluded Items

  • Some items cannot be returned, such as personalized products, hygiene products (such as underwear and swimwear) and discounted items (if applicable).

Contact

If you have any questions about our shipping and returns policy, please contact our customer service at:

[Name of your Webshop]@
[Email address]
[Phone number]